Refund Policy

1. General principle

The subject of the contract is the provision of access to digital content (a time-limited license to use the Software). Once access has been granted, the Seller’s obligation is considered performed; as a general rule refunds are not provided, except in the cases provided for by this Policy and by law.

2. Consent to immediate delivery

Delivery of the digital content begins after the Buyer, when placing the order, has expressly requested — by a separate tick-box — that access be granted immediately after payment confirmation and has acknowledged that upon the start of delivery they lose the 14-day right of withdrawal. This consent is recorded at checkout and repeated in the order confirmation sent by e-mail.

For consumers in Ukraine the legal basis is Art. 13 of the Law of Ukraine “On Protection of Consumer Rights”; for EU consumers — Art. 16(m) of Directive 2011/83/EU.

3. Trial period

A 3-day trial is available to evaluate the Software before buying a full term. We recommend using it to confirm compatibility and suitability of the tool.

4. Exceptions (when a refund is possible)

• duplicate payment for one order;
• access was not delivered due to the Seller;
• a technical payment error (charge without an order);
• the Software has a material defect (functionality stated on the indicator page does not work, or the Software is incompatible with the stated ATAS version) and the Seller has not remedied it within 14 days of the request — in this case a refund pro rata to the unused license term or a re-issue is made.

In such cases a refund or re-issue of access is made. Mandatory consumer rights under applicable law remain unaffected in full.

5. How to request a refund

Contact Telegram @trading_algorithms_bot with order details: e-mail, date and amount of payment, payment reference or PayPal receipt, and a description of the issue. Please contact us before opening a dispute with your bank or PayPal — most issues are resolved within 1–2 business days.

6. Refund method

Refunds are made by the same method used for payment: a card payment is refunded exclusively to the card used for the payment; a PayPal payment is refunded to the same PayPal account. A different method is possible only by agreement of the parties where a same-method refund is technically impossible.

7. Processing time

Requests are reviewed within 10 business days.